HERZOG ADVISORY GROUP LLC
April 2018 to Present
The Herzog Advisory Group was formed to meet the need of small to mid-sized organizations and their leaders to enhance effectiveness through targeted engagements, and to leverage the capability and capacity of their leaders individually and collectively. Engagements are selective to bring the maximum value to the client and realize the potential of lasting relationships. Mr. Herzog brings to each engagement a wealth of health system experience and unique skills in strategic insight, cultural and organizational transformation and systems-thinking. He was recently appointed Executive In Residence at the University of Michigan Health Management and Policy Program. Mark also actively teaches for ACHE, graduate management and leadership programs and speaks nationally.
AMERICAN COLLEGE OF HEALTHCARE EXECUTIVES
March 2010 to Present
Serve as faculty for ACHE’s Face-To-Face educational programs. Presented at ACHE Congress from 2010 to 2017 on varied topics including strategy, innovation, LEAN and transformation. Joined Cluster Faculty in 2015 teaching “An Emotionally Intelligent Approach to Change Management” as part of ACHE’s 12 credit hour Cluster programs, completing 10 sessions by YE 2018 with over 300 students.
UNIVERSITY OF MICHIGAN
November 2012 to Present
Ann Arbor, Michigan
Adjunct Professor and Executive In Residence August 2018 to Present; Guest Faculty November 2011 to August 2018
Appointed to the faculty of the top ranked health management and policy program in the nation (US News) to Adjunct Professor and named Executive In Residence in August 2018, focusing on: mentoring residential masters and executive masters students; assisting integration of provider practice & concepts into curriculum as appropriate; lecturing; coaching case competition teams; and supporting alumni relations activities. Received the University of Michigan Distinguished Alumni Lecturer Award in 2012. Served on the Health Management and Policy Alumni Board since 2000 as a member and officer. Precepted nearly two dozen UM fellows and interns. Coached HMP case competition teams winning or placing in some of the most competitive events in the nation, the University of Alabama Birmingham, Cleveland Clinic, Ohio State and NASHE national competitions. Past lectures include health system case studies, governance, population health, care system redesign, professional development and capstone studies. Future topics include emotionally intelligent transformational leadership, embedding innovation and improvement into organizational operating systems, and the strategic role of culture.
HOLY FAMILY MEMORIAL, INC.
September 2001 to March 2018
Retired President and Chief Executive Officer
Holy Family Memorial, a member of Franciscan Sponsored Ministries, is a faith-based tightly integrated delivery system providing a full range of services including a 68-staffed bed hospital, 90 provider group practice and retail services. It is nationally recognized as a model in innovation and proactive, adaptive change. HFM was a keynote presentation at the Twelfth Annual International Conference on Co-Development and Open Innovation in 2013 on “Accelerating Innovation in Healthcare” attended by over 350 from 19 different nations. By applying open innovation and LEAN principals to operations, organizational functions, governance and partnerships HFM achieved the following while shaping its culture, improving its strategic position and keeping operating expenses to a zero percent increase for seven consecutive years (2010-2016) while achieving top national rankings for innovation, quality and culture shaping.
· Becker’s “Top 100 Community Hospitals” 2016, 2017 and 2018
· Becker’s “150 Best Places to Work in Healthcare” 2015
· Multiple winner of HealthGrades Excellence in Patient Safety Award
· CMS Five Star Grade for quality and excellence (top 9% in the nation) 2018
· iVantage “Top 100 Rural & Community Hospitals” 2018
· New North Workplace Excellence Award and Insight Innovation Award
· HFM’s “Reform Roadmap” cited as a AHA Great Boards Resource 2010
SAINT ANTHONY MEMORIAL HEALTH CENTERS
1996 to 2001
Michigan City, Indiana
Executive Vice President & Chief Operating Officer
St. Anthony Memorial, part of the Sisters of St. Francis Health System based in Mishawaka, IN, was a 324-licensed bed hospital providing a full range of services. Responsible for all hospital operations, nursing, medical staff and human resources. Implemented full merger and integration of Memorial Hospital. Led a dramatic cultural and customer service turnaround recognized by the Indiana Quality Improvement Award.
LA PORTE HOSPITAL
1993 to 1996
La Porte, Indiana
Executive Vice President and Chief Operating Officer
La Porte Hospital (LPH) was a 227-bed independent community hospital. Responsible for all hospital operations, finance, nursing, information systems, medical staff, human resources and facility planning, design & construction.
MERIDIA HILLCREST HOSPITAL
1989 to 1993
Vice President, Operations
Hillcrest was a 311 bed hospital, the flagship of the 1,250 bed Meridia Health System and a Solucient “The 100 Best Run Hospitals”. Responsible for non-nursing operations, medical staff, surgery, diagnostic and support services, new programs, and facility planning, design & construction.
FORBES HEALTH SYSTEM
1982 to 1989
Assistant Executive Director, Forbes Metropolitan Health Center (1986-1989) Medical Services- Assistant Executive Director (1985) Medical Services- Assistant Director (1984) Administrative Assistant for Graduate Medical Education (1983) Administrative Resident (1982)